Train Your Staff to Handle Tough Customers and De-escalate Conflict
- Tools for calming conflict while staying firm and friendly
- Simple steps for safety, boundaries, and supervisor handoffs
- Increased loyalty for customers and staff
- Less manager time wasted putting out fires
Over 27,000 people trained in the last 20 years
Press & Podcast samples:
WHAT YOU CAN EXPECT FROM THE TRAINING
What to say:
READY-TO-USE PHRASES
BOUNDARIES THAT BUILD CONNECTION
What to do:
3-STEP RE-DIRECTIONS
DE-ESCALATION PRACTICE
How to reset:
NERVOUS SYSTEM REBOOT
MISSTEP RECOVERY
Be ready for the situations you see:
"There's no way I'm paying for this."
"You owe me my full damage deposit."
"Yeah, well get ready for a one star review or comp my meal"
"It's your fault my insurance didn't cover this."
"What do you mean you don't accept cash? That's stupid"
Hostile behavior doesn't have to fuel burnout and distrust. Let me help you convert it into better conversations and real resolution.
See what my customers say
"At the Space Needle, we value her integrity... Our Team Members now have the confidence and skills necessary to manage potential issues with guests."
"Our staff left this training feeling more like a cohesive team that was better prepared for the unknown. This was a valuable use of our nonprofit resources."
Social Services: "Employee on employee conflict was overtaking productive work hours. Three months after hiring Kristine, we have a healthy, happy workplace."
"We learned how to make our work relationships more durable and how to disarm irate patients... I can't speak highly enough of Kristine and what she has done for me and my team."
How it works
How it works
How it works
DOWNLOAD IT NOW!
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